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Terms & Conditions1. Use of the Website2. Medical Disclaimer3. Appointments and Cancellations4. Pricing and Payments5. Refund Policy6. Loyalty Program7. Intellectual Property8. Limitation of Liability9. Third-Party Links10. Privacy11. Governing Law

Terms & Conditions

Welcome to the website of Bella Roma Hospital ("we", "our", or "us"). By accessing or using our website or booking our services, you agree to comply with and be bound by the following Terms & Conditions.

Please read them carefully.

1. Use of the Website

  • This website is intended for individuals aged 18 years and older.
  • You agree to use the site only for lawful purposes and in a way that does not infringe on the rights of others.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense under UAE law.

2. Medical Disclaimer

  • All content on this website is for informational purposes only and does not constitute medical advice or diagnosis.
  • Any treatment or procedure should be discussed directly with our licensed healthcare professionals.

3. Appointments and Cancellations

  • You may book appointments online, by phone, or via WhatsApp.
  • Please notify us at least 24 hours in advance if you need to cancel or reschedule.
  • Late cancellations or no-shows may result in cancellation fees or loss of deposit.

4. Pricing and Payments

  • Prices for services are listed in AED and are subject to change without notice.
  • Full payment may be required prior to or at the time of the service.
  • Promotional prices and offers may have specific conditions and limited availability.

5. Refund Policy

  • Due to the nature of medical and aesthetic services, refunds are not typically provided once a service has been rendered.
  • Refund requests for prepaid packages or unused services will be evaluated on a case-by-case basis, at the discretion of management.

6. Loyalty Program

  • Participation in the Bella Rewards program is subject to its own terms.
  • Points and rewards are non-transferable and may expire if inactive for 12 months.
  • The hospital reserves the right to modify or terminate the program at any time.

7. Intellectual Property

  • All website content (text, images, logos, videos) is the property of Bella Roma Hospital or its licensors.
  • You may not reproduce, copy, or reuse any material without prior written permission.

8. Limitation of Liability

  • Bella Roma Hospital will not be liable for any indirect or consequential damages arising from the use or inability to use the website.
  • We do not guarantee uninterrupted or error-free website operation.

9. Third-Party Links

  • Our website may contain links to external sites for your convenience. We do not endorse or assume responsibility for their content or policies.

10. Privacy

  • By using our site, you also agree to our Privacy Policy, which outlines how we collect, use, and protect your personal data.

11. Governing Law

  • These Terms & Conditions are governed by the laws of the United Arab Emirates.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.