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Privacy Policy1. Information We Collect2. How We Use Your Information3. Marketing and Communication4. Sharing Your Information5. Cookies6. Data Retention7. Data Security8. Your Rights9. Children’s Privacy10. Changes to This Policy11. Contact Us

Privacy Policy

At Bella Roma Hospital, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our services.

1. Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide Directly:

  • Full name
  • Contact details (email, phone number)
  • Date of birth
  • Medical history or concerns (if submitted via forms)
  • Booking and appointment details
  • Messages or inquiries sent to us

b. Information Collected Automatically:

  • IP address
  • Device type and browser
  • Cookies and usage data
  • Location (if enabled)
  • Interaction data (e.g., pages visited, time on site)

2. How We Use Your Information

Your information is used for the following purposes:

  • To schedule and manage appointments
  • To respond to your inquiries and requests
  • To personalize your experience on our website
  • To send appointment reminders or promotional communications (only with consent)
  • To improve our website, services, and user experience
  • To comply with legal and regulatory obligations

3. Marketing and Communication

We may send you updates about offers, services, or promotions only if you have opted in. You may unsubscribe at any time by clicking the link in our emails or by contacting us directly.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information only with:

  • Authorized medical staff and employees
  • Our IT service providers and marketing platforms (under strict confidentiality agreements)
  • Governmental or legal authorities, if required by law

5. Cookies

We use cookies to:

  • Improve website functionality
  • Analyze website traffic
  • Remember your preferences

You can control or delete cookies at any time from your browser settings.

6. Data Retention

We keep your personal data only as long as necessary for the purposes outlined above or as required by UAE law.

7. Data Security

We use secure servers, firewalls, encryption, and access controls to protect your data. However, no system is 100% secure. You use our site at your own risk.

8. Your Rights

You may have the right to:

  • Access or update your personal data
  • Request data deletion or restriction
  • Withdraw your consent to marketing
  • Lodge a complaint with the relevant authority (UAE Data Office)

To exercise your rights, please email us at: info@Bellaroma.ae

9. Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect information from minors without parental consent.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with the updated date above.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:

Bella Roma Hospital

Email: info@bellaroma.ae

Phone: +9718007662